STAY IN CONTROL WITH SECUREME

We strive to provide best-in-class security for our subscribers. As part of these efforts, certain high-risk transactions require identity authentication.

-- If you initiated the transaction, please call the hotline listed in the email to complete it.
-- If you did not initiate the transaction, you can safely ignore the email/ SMS, as the transaction has been declined to secure your account.

“SecureMe” is an account security feature which protects your account against unauthorized transactions.

This feature ensures that any high-risk transactions on your account will require identity authentication. If you enable SecureMe, the following transactions are covered:

-- Unauthorized roaming/ PAYG charges
-- Unauthorized credit card transactions
-- Unauthorized port-outs
-- Unauthorized line terminations
-- Unauthorized SIM takeovers
-- Unauthorized changes in contact details

Transactions like port-outs, line terminations, and SIM replacements are considered high-risk because losing your mobile number can compromise accounts, such as banking services, linked to it. For customers that opt-in to SecureMe, we authenticate all such requests to ensure they are genuine.

You can call our hotline to complete your authentication at any time.

SecureMe only covers transactions originating from unauthorized devices, apps or browsers. SecureMe respects your privacy and does not require additional permissions on your device or track your location or browsing history.

If you enable SecureMe, the following transactions will be covered:

-- Unauthorized roaming/ PAYG charges
-- Unauthorized credit card transactions
-- Unauthorized port-outs
-- Unauthorized line terminations
-- Unauthorized SIM takeovers
-- Unauthorized changes in contact details

Transactions like port-outs, line terminations, and SIM replacements are considered high-risk because losing your mobile number can compromise accounts linked to it, such as banking services. To enhance your security, we double-check all such requests to ensure they are genuine.

SecureMe only covers transactions originating from unauthorized devices, apps or browsers.

You can enable “SecureMe” via the Circles.Life app:

1 Open the Circles.Life app.
2 Navigate to My Account > Settings > Security Options > SecureMe.
3 Toggle the button to enable it.

Changes will take effect immediately.

If you have enabled or confirmed the activation of SecureMe, you are automatically qualified to win exciting prizes in the weekly Lucky Draw* from 6 to 27 December 2024. A total of three winners will be selected throughout the promotion, with one winner announced each week on the following draw dates:

| Date | Winner Announcement | Price |
| 06-13 Dec | 17 Dec | SGD 1000 |
| 14-20 Dec | 23 Dec | SGD 1000 |
| 21-27 Dec | 30 Dec | iPhone 15 |

*Users must be active customers and have SecureMe enabled during prize collection. Winners will be announced on 17 Dec, 23 Dec and 30 Dec. Terms and Conditions apply.