Number transfer is totally free. Opt to transfer your number and we’ll port over your pre-loved number with a $10.09 monthly bill waiver forever. Call this your very first welcome gift.

We’ll be honest: Those extra charges and termination fees can be a pinch on your wallet. Check with your telco first, but our suggestion is to make the switch once your contract ends. From there, you’ll never want to leave the contract-free life again.

For SIM only plans

1.Don’t terminate your existing number as of yet
2.Start building your SIM only plan by selecting 20GB or 100GB.
3.Select Transfer Number as you go through the checkout.
4.Activate your SIM online once you get it in the post.
5.That’s it! You don’t need to do anything else. We’ll transfer your phone number overnight!

For combo phone plans

1.Choose the device you want on a combo phone plan.
2.Check over the plan breakdown and select Choose Number.
3.Select Transfer Number and punch in your digits.
4.Activate your SIM online once you get it in the post.
5.You don’t need to terminate your previous line. Make a smoothie and chill, we’ll get the number transfer done overnight!

We do the transfer overnight so you experience minimal to no service disruption. Before the number transfer happens, you’ll get a temporary number to use so you can access your data straight away.

For Family Plans
If you’re signing up on a Family Plan, don’t fret! As the primary account holder, just follow the usual steps above for a SIM only plan. Once your SIM has been activated, everyone else on the plan can simply log on through the Circles.Life app (using a temporary number) > Profile > Port Number to port their old mobile number over. We’ll take care of the rest!\

Transferring your phone number to another phone is easy. If you’re already a Circles.Life customer with a physical SIM card, simply switch it over to your new phone. For eSIMs, use this step-by-step when changing between phones.

If you’re switching to Circles.Life and want a new phone with your older number, follow the steps above for combo phone plans and you’ll be right as rain. Same goes for SIM only deals.

We can’t wait for you to join the gang and start reaping the rewards (AKA loads of data) on your new plan. Here’s a quick checklist to make sure everything is in place to port your mobile number to Circles.Life:


∙ Check your contract status
If you’re in a contract with another telco, wait until it’s finished or check if you’ll incur any fees by terminating early.

∙ Don’t deactivate your old SIM
It might seem weird, but number transfers only work for active numbers. So don’t ask your old telco to cancel it, because that will happen automatically when we do things on our end.

∙ Check the name registered to the number
Porting your phone number is still possible if it’s not under your name, but you’ll need to sign up first then go through the app. Head to our Help Center for more information.