Singapore, 16 April – As the fastest growing telco in Singapore, Circles.Life has managed to create high standards for telco innovation and customer happiness, as seen in its Net Promoter Score (NPS) of +50, a score well above the industry average NPS of -30. NPS reflects the loyalty of a company’s customer relationship. This score explains why more than 1 in 4 Circles.Life customers are through referrals, which also showcases the power of putting customer satisfaction first.
Circles.Life announces its latest referral scheme to show its appreciation and share its love for loyal customers. Starting today, existing customers will receive one month of free unlimited data for each person they refer while new referred customers will receive three months of free unlimited data. This upgrade provides the best referral scheme in the market because it celebrates both new and existing customers—unlike other telco referrals that focus solely on acquiring customers while disregarding existing customers.
“Two and a half years ago, we introduced a new telco concept that has since been mimicked by other players. Now, it’s time for us to set another example on how to prioritize customers, by reciprocating our love for them with an upgrade of our offering. Customer happiness is what keeps us going, and we intend to keep on innovating and leading by example,” said Rameez Ansar, Circles.Life’s Co-Founder.
The new referral scheme is an addition to the upgrade of the popular Base Plan that was pushed out just a few weeks ago.
More data, same price
In an effort to adjust its offerings to satisfy market demand, Circles.Life now offers a $28 Base Plan for 20GB. This upgrade was offered after analysis showed that data consumption in Singapore has increased significantly year on year while reaching a monthly average of 12GB.
Please visit https://pages.circles.life/bonus-upgrade/ to learn more and join Circles.Life’s #CustomerHappiness movement.