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All you need to know about eSIM
Frequently Asked Questions
eSIM, short for embedded SIM, is a digital SIM that is embedded into selected phones, tablets and smartwatches. It functions like a traditional SIM card, storing the information necessary for your phone to connect to a network for calls, texts, and internet access. Learn more about eSIM technology in our article "What is an eSIM and is it for me?"
Need instant connectivity? Skip the delivery times and switch over to Circles.Life within minutes!
An eSIM is embedded within your device, while a traditional SIM is a separate card inserted into the phone's SIM tray.
With eSIM, you don’t need to physically manage or switch tiny cards when changing devices, plans, or providers. Think of it as a built-in SIM that you can activate and manage remotely.
Read more: eSIM vs Physical SIM: Differences, Benefits & More
Many smartphones launched after 2018 have eSIM capabilities. However, not every recent model is eSIM-ready. For certainty, review your phone's specifications or visit the manufacturer's website.
Need help checking your phone's compatibility? Click here.
eSIM technology offers unparalleled flexibility by supporting multiple SIM profiles on a single device, making it a perfect solution for digital nomads, professionals balancing work and personal lines, or anyone needing to switch between different numbers frequently.
At Circles.Life, we don’t believe in lock-in contracts. Our eSIM plans give you the freedom to choose without tying you down. Thanks to our award-winning customer service and Circle of Joy loyalty program, we believe you'll want to stay with us, no strings attached.
Absolutely! If your phone supports dual SIM functionality, you can use an eSIM and a physical SIM simultaneously. This allows you to manage two lines on a single device, perfect for balancing work and personal needs.
eSIM is no different from traditional SIM cards when it comes to coverage.
Circles.Life customers can continue to enjoy Singapore’s #1 4G network for video speeds and the fastest 5G downloading speeds with 99% islandwide coverage, regardless of whether you are using an eSIM or physical SIM.
Read more: eSIM and 5G: Revolutionising Connectivity for the Digital Age
Switching from another telco to Circles.Life eSIM is a seamless and straightforward process. All you need to do is verify your phone's compatibility, choose your plan, and we'll guide you through the rest.
Here’s a step-by-step guide:
• Check compatibility: Ensure that your device supports eSIM technology.
• Choose your plan: eSIM is available on all Circles.Life plans! Simply visit our website and select your preferred plan.
• Receive QR code: Once you’ve purchased your plan, we will email you a QR code within 10 minutes.
• Activate your eSIM: Next, go to your phone's settings and choose the option to add a cellular plan. Scan the QR code provided by Circles.Life.
• Set default line: Once activated, you can set your eSIM as the primary or secondary line based on your preference.
• Enjoy your new eSIM: Your Circles.Life eSIM is now active and ready for use. You can manage or change your plan anytime through the Circles.Life app or website.
If you need further assistance with your eSIM setup, watch this tutorial or read the instructions here. Alternatively, reach out to our Circles.Life’s Customer Happiness Team here!
Once you’ve signed up for your preferred Circles.Life eSIM plan, you’ll email your eSIM QR code within 10 minutes. Next, head over to your phone’s settings and choose to add a cellular plan. Scan the QR to activate your Circles.Life eSIM. Upon activation, you can set your eSIM as the primary or secondary line based on your preference.
How to turn on eSIM for various phones:
• For iPhone: Settings > Mobile Data > Add eSIM
• For Android: Settings > Connections > SIM Card Manager > Add Mobile Plan > Activate Using QR Code
• For Google Pixel: Settings > Network & Internet > Mobile Network > Advanced > Carrier > Add Carrier
*Note: Specific processes might vary based on your phone's model and operating system.
Absolutely! Follow these simple steps to switch from a physical SIM to an eSIM with Circles.Life:
• Check compatibility: Ensure that your device is eSIM-compatible.
• Start the switch: Log in to "Manage Order" on the Circles.Life app and click "Switch to eSIM". Note that your physical SIM card will be deactivated when you request an eSIM.
• Receive QR code: Next, you’ll receive an email with an eSIM QR code, along with a "Your SIM has been activated" email.
• Activate your eSIM: Scan the QR code to activate your eSIM. Need help with the setup? Watch this tutorial or read the instructions here.
If you have any questions, feel free to contact our Circles.Life Customer Happiness Team here!
Travelling abroad has never been easier with Circles.Life eSIM. Say goodbye to juggling multiple physical SIM cards and enjoy the convenience of switching to local or international carriers without physical swaps.
Read more: Travel eSIM vs Roaming vs Local SIM Card
Transferring your Circles.Life eSIM to a new device is straightforward. Simply ensure your new device is eSIM compatible, and then follow the process to transfer your plan – just scan, activate, and you’re connected.
Manage your eSIM effortlessly through the Circles.Life app. From monitoring your data usage to adjusting your plan options, everything you need is at your fingertips.
