The Most Common Network Issues and How to Fix Them

Last updated: 12 March 2024

Key highlights

● Effortlessly estimate your monthly data needs with Circles.Life's Data Usage Calculator, ensuring your plan aligns with your lifestyle.

● Resolve connectivity issues quickly through simple yet effective troubleshooting steps, from rebooting your device to leveraging WiFi calling.

● Experience unparalleled connectivity with Circles.Life, featuring innovative solutions like the Borderless Plan for seamless international coverage.

Your expert guide to navigating network challenges

Facing network issues on your mobile device can turn from a minor inconvenience to a major blockade in your day-to-day activities, especially in our digitally-driven world.

Whether you're a power user with a comprehensive mobile and SIM package or someone who primarily relies on data, seamless connectivity is non-negotiable.

In this guide, we cover some of the most common network issues faced by mobile users and what you can do to fix them.

Looking to redefine your connectivity experience? Consider switching to Circles.Life's award-winning 5G plan!

Understanding your data needs

Before we tackle common network challenges, it's crucial to assess your data requirements. Our innovative data usage calculator helps you estimate your monthly mobile data consumption, ensuring you're on the right plan to meet your needs without overspending.

Learn more: How To Find The Right Mobile Plan With Circles.Life’s Data Usage Calculator.

Common network issues and solutions

1. No service or signal messages

When your phone struggles to connect to the network, it limits your ability to make calls, send texts, or use data. Here's how to troubleshoot:

● Restart Your Device: A simple reboot can often refresh your connection. Power off, wait 30 seconds, and turn it back on.

● Toggle Airplane Mode: Try to re-establish a network connection to the nearest signal tower by activating Airplane mode, and then deactivating it.

● Check Your SIM Card: Ensure that the SIM card is properly seated and clean. Turn off your phone, remove and clean the SIM, then re-insert it and power it on. Consider switching to an eSIM to avoid these hassles - start by comparing the best eSIM plans in Singapore.

● Restore Factory Settings: This last resort can resolve the majority of underlying software issues. But remember to back up all your important data before performing a factory reset as this process will erase all personal data from your device.

● Locate Network Towers: Aim your phone towards the tower it's connected to. Use platforms like Cell Mapper to find your nearest mobile network in Singapore.

2. Slow data speeds

● Close Unused Apps: Running apps in the background can hog bandwidth, so make sure to close any apps you are not utilising currently.

● Data Usage Settings: Manage your location and background app refresh settings to conserve data and improve connection quality.

3. Frequent disconnections

● Network Settings Reset: Sometimes resetting your network settings can provide a more stable connection.

● Software Updates: Ensure your device's software and apps are up-to-date for optimal performance.

Extra tips for optimal connectivity

● Invest in a Signal Booster: Mobile phone signal boosters (or repeaters) scan the surrounding area for available signals, amplify them, and then broadcast the strengthened signals into an area that has a weak or non-existent signal. If your home or workplace is located in an area with poor reception, consider installing one.

● Use Wi-Fi for Phone Calls: If all else fails, make calls or send messages using your Wi-Fi connection rather than a traditional mobile service. If you HAVE to use public Wi-Fi, make sure that you're aware of the potential dangers and safeguard yourself from cybercrimes. Read more in this guide.

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Need help? Skip the bots!

For more information on mobile networks or connectivity issues, feel free to chat directly with Circles.Life's award-winning Customer Happiness Experts.

We’re proudly voted #1 for Singapore's Best Customer Service Awards 2022/2023, so you're definitely in good hands!

Join Singapore’s most delightful telco today

We’re not just any telco; we’re a digital-first telco, and our data plans cater to every user's needs!

Circles.Life's eSIM technology also offers a seamless switch and an even more convenient way to manage multiple plans. With eSIM, you can activate your plan instantly without physical SIM cards, perfect for frequent travellers or anyone looking to simplify their digital life.

Ready for a network that truly understands your needs? Explore Circles.Life's 5G and Borderless Plan now.