The Most Common Network Issues and How to Fix Them
Written by: Circles.Life
Facing network issues on your mobile phone can be incredibly frustrating, especially when you rely on it daily for calls, messages, and more.
Regardless of your contract type (be it a full mobile and SIM package or just a data SIM), you deserve seamless connectivity. Let’s take a deeper look at some of the most common network issues and what you can do to fix them.
Need human assistance? Skip the bots! Chat with our awesome Customer Happiness Experts for any help you need. Not to brag, but we’re voted the Singapore's Best Customer Service Awards 2022/2023, so you're definitely in good hands.
No service or signal messages
Your phone displays this message when it can't connect to your mobile provider. This prohibits you from performing regular tasks like making phone calls, sending texts, and so on - but fret not! Here's what you can do:
1. Restart your phone
Sometimes, doing something as simple as turning off a phone and turning it back on can sort out the problem. By resetting your phone, anything that was messing with its performance will be removed, and hopefully, you can get back to using it again.
Power off, wait 30 seconds, and turn it back on. Often, this simple step can resolve any lingering issues.
2. Toggle airplane mode
If you’re still having a problem with your phone, see if you can manually establish a connection with your service provider. To re-establish a connection to the nearest signal tower, you only need to activate Airplane Mode, and then deactivate it.
3. Check the SIM card
Ensure that the SIM card is properly seated. Turn off your phone, remove and clean the SIM, then re-insert it and power on.
4. Restore factory settings
As a last resort, revert your phone to its factory settings. Fair warning: This process will erase all personal data from your device, including any apps, passwords, pictures, or movies.
The majority of software issues can be fixed by performing a factory reset. Before doing so, make sure you back up everything important first.
5. Adjust your grip
While restarting your phone is normally the easiest way to sort out signal issues, there’s another that’s even simpler! Perhaps you’re holding your phone in a way that is affecting the signal. We know this is uncommon with improved technology, but it’s always worth a try!
Hold your phone differently or use hands-free mode or earphones. Sometimes, a slight shift can improve reception.
6. Locate network towers
As is common knowledge, the strength of your signal will increase proportionately with the distance between you and the mobile network tower. Mobile phones, on the other hand, do not always connect to the closest tower.
Aim your phone towards the tower it's connected to. Use platforms like Cell Mapper to find your nearest mobile network in Singapore.
7. Invest in a signal booster
Mobile phone signal boosters (or repeaters) scan the surrounding area for available signals, amplify them, and then broadcast the strengthened signals into an area that has a weak or non-existent signal.
If your home or workplace is located in an area with poor reception, consider installing one.
8. Use WiFi to make phone calls
If all else fails, make calls or send messages using your WiFi connection rather than a traditional mobile service.
For more information on network issues or to speak to a mobile provider offering great coverage and service, get in touch with Circles.Life today.
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