STAY SAFE, STAY CONNECTED

STAY SAFE,
STAY CONNECTED

Empowering our customers during COVID-19

The past few weeks has seen Australia take the necessary precautions in order to combat COVID-19. The need for social distancing has meant that the demand for connectivity has increased as Australians adapt to this new routine. 

 

We have always believed in giving power back to our customers, and we understand that during this challenging time, staying connected digitally is the best way to stay close to loved ones and friends. We empower our customers with generous data allocations, unlimited calls and texts within Australia. We know that many are facing uncertain situations, should you have any concerns regarding bill payments, we are here to help. Feel free to reach out to our Customer Happiness team to enquire about our financial hardship support.

 

Find out more:
Financial Hardship Summary

Financial Hardship Policy

Supporting our Frontliners

We want to continue giving back during this unprecedented times. We’ve partnered up with FRONTLINERS to provide an exclusive offer to our Frontliners as a thank you for their continuous work in battling COVID-19.

 

If you’re a healthcare worker working on the frontline of COVID-19, find out how you can get access to this offer here.

Frequently asked questions

In light of the COVID-19 situation, we understand that now, more than ever, we need to stay united and supportive as a community. The travel restrictions have meant that a lot of travel plans have been cancelled. To help you stay connected with your loved ones, we will be offering our International Calls Add-on (300 mins of International Calls to 15 countries) to all our customers at no extra cost. Find out more details about the add-on here.

You will receive the benefits at no cost from 1st April 2020 till 30th April 2020.

If you would like to add even more minutes, you can activate our International Calls Add-on for $5 on top of your plan.

Starting 1st April 2020, simply launch your Circles.Life app and click on the banner to activate your 300 mins of International Calls to 15 countries at no cost for the month.

No, there will be no additional fees for this service. 

If you require more than 300 mins of international calls, or if you are calling to countries outside the list of 15, you will be charged according to our international call rates. You can find our roaming and international call rates here.

International calls (International Direct Dialing)

– Applies to call originating in Australia

– All calls are billed in 30-second increments

– A connection fee of $0.30 (ex GST) will apply

This benefit is applicable to all customers. If you are already paying for the 300 mins of international calls, you will also receive the additional 300 minutes, giving you a total of 600 minutes of international call time for the selected 15 countries.