We’re committed to being as transparent about our plans and products as possible. We’re proud to say our team has been accredited by the industry body, Communications Compliance Ltd, who ensures that we are compliant with our consumer obligations.

We’ve listed all our Terms & Conditions and policies on this page, but we call out any big ones so that you know what you’re getting into.

It’s one of our efforts to be more likeable than hateable around here.

Communications Compliance
Current

Promotion T&Cs

Past Critical Information Summaries and Past Promotions are at the bottom of the page.

Critical Information Summaries

The information below is for base plan inclusions only. Promotional offers are not reflected.

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Policies

General Terms / SFOABilling & Payment PolicyService DescriptionCustomer Service Satisfaction GuaranteeFinancial Hardship SummaryFinancial Hardship PolicyComplaint Handling PolicyPrivacy & Credit Reporting PolicyFair Use PolicyValue Added ServiceStandard Pricing TableRoamingInternational CallsUnwelcome & Life-threatening Communications & Domestic Violence PolicyTerms & Conditions for Porting InReferral ProgramSocial Media PolicyData Usage GuideVulnerability Disclosure Program
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