Our Guide To 3G Network Shutdown

Changes to Network Coverage

You may have heard that 3G networks across Australia are shutting down. This page has been designed to give Circles Life customers information, resources and support to ensure you're ready for the change and any service disruptions are minimised. We're here to help! You can always reach out if you have specific questions about your coverage.

From September 2023. Optus will shut down their 3G Network, being the last provider to do so. You can check whether your mobile phone is impacted at any time by texting the number ‘3’ to ‘3498’.

What is impacted?

Older devices that rely on 3G Technology

4G devices that are not compatible with 700MHz spectrum

4G devices that do not support VoLTE emergency calls

But don’t worry! We will be contacting customers that are impacted directly and try our best to help make sure your service won't be disrupted and you'll always be connected! We've also created this simple guide to help you navigate through this change every step of the way. See below:

3 Steps to Stay Connected

Look out for our emails and stay Informed on the 3G Shutdown

1

Check Your Device

2

Upgrade To A New Device

3

Recycle Your Old Device

Need More Help?

Head to the Circles.Life App > Live Chat or find out more ways to contact our Customer Happiness team here. You can always reach out if you have specific questions about your coverage. We're here to help!

Circles.Life App > Live Chat

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Acknowledgement of Country | Circles.Life acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this land where we work and live. We celebrate stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

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