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All the Questions About Number Porting You Were Too Shy to Ask

2nd August 2021

Breaking up with your old telco can seem hard. We get it, we really do. You’ve been with them for over two years now and they won’t stop talking about your future together, spamming your inbox with overpriced contract offers and begging you to upgrade with a TV and home phone. Sheesh, talk about clingy. 

We know you don’t want to hurt their feelings, but the best thing you can do is move on as quickly as possible. You’ve found new SIM-only plans and Combo Plans that are the real deal, and you aren’t looking back for a single second. 

At Circles.Life, we’re often approached by people like you who want to make a clean getaway from their crazy, soon-to-be-ex telco. We feel you, because we were in the exact same situation ourselves. That’s why we’ve made transferring your phone number so easy that it’s literally child’s play. Read on to find out how to get started and find answers to some of our most frequently asked questions. 

What is number porting?



Number porting is the simple process of moving your current mobile number from one telco to another. Most people are given a random phone number the first time they sign up for a SIM card or phone plan and want to keep it for convenience. Without number porting, you’d need to get a new number every time you switch telcos and go through the hassle of telling your friends and family to update their address books. It’s easier to hang onto your old number, and in the case of Circles.Life, it’s cheaper too!

How does number porting work? 

From your perspective, porting a phone number is an incredibly easy process. You just order your SIM, activate it online and wait for us to finish things on the back end. If you’re curious about how we do it, we basically get in touch with your current telco and agree to take responsibility for your phone number. Then it’s just a matter of switching the provider to us and it’s done! 

How to transfer a phone number to another phone?

If you’re staying with your provider but switching phones, transferring your phone number is as simple as removing the SIM card from the old device and placing it in the new one. 

If you’re switching to us and getting a new phone in the process, it’s just as easy. Let us know and we’ll send you a new SIM card to put in your new phone and activate online with your existing phone number. 

Porting your phone number to Circles.Life 



It takes seconds to port your number to Circles.Life. Here’s how to do it:

  • Order your SIM online and choose Transfer Number at the Checkout
  • Activate it online once it arrives in the post

That’s all there is to it. No, we’re not joking. Sit back and eat some candy while we finish things on our end – it’ll be up and running in no time. We finalize it overnight, so you don’t have any service disruption, but we give you a temporary number anyway so you can get stuck into your data in the meantime.

Just remember: 

  • Make sure you’re out of contract with your current telco
  • Don’t terminate your number yet, we’ll tell them for you

Transferring your number with eSIM 

If you’re a fancy pants trendsetter who uses eSIM, we applaud you! Porting your phone number is still easy as pie, and you don’t need to wait for postage to get started. You just need to make sure your phone supports eSIM, choose your plan and activate it online with the QR code we email to you. Simple! If you need some help, check out these helpful articles on activating eSIMs.


Hi there, what are you looking for today?

Getting a new SIM-Only Plan

Speak to Aziz & Li, our new Senior Customer Support to show you how.

Transfer my existing number

Kai, our Junior Customer Support is happy to explain!

Hey there!

Sign in with with your Google account and unlock an exclusive plan.

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