Explore Circles.Life Before Porting from StarHub to Singtel – SIM-Only Plan Comparison

Explore Circles Life Before Porting From Starhub to Singtel

Thinking about switching from StarHub to Singtel? Before you make the move, it’s worth exploring Circles.Life, a contract-free alternative that offers more than just big data. Circles.Life combines up to 1 TB of data with perks like $10 Golden Village tickets, ride vouchers, free roaming in 7 countries, and CirclesAI powered by GPT‑4o. In this guide, we’ll show you how Circles.Life could give you more value, more freedom, and fewer limitations compared to both StarHub and Singtel.

Common Reasons to Switch from StarHub & Singtel

Whether you're moving from a StarHub contract or considering Singtel for better coverage or bundles, there are several reasons to explore an alternative like Circles.Life. Here’s why many users are making the switch:

• High monthly costs

  Both StarHub and Singtel often bundle add-ons, roaming packs, or extra services that push your monthly bill higher than expected.

• Locked-in contracts

  Traditional postpaid plans usually come with 12- to 24-month lock-ins, making it hard to adapt when your needs or habits change.

• Roaming and activation headaches

  Roaming with StarHub or Singtel may require advance activation or separate data passes, creating friction for frequent travellers.

• Limited flexibility and few lifestyle perks

  Circles.Life offers contract-free plans with bonus data, lifestyle rewards, roaming, and AI features, none of which are standard in most StarHub or Singtel plans.

Common Issues with Singtel Discussed in Forums and Social

Here are some real-world concerns shared by users about Singtel’s mobile and broadband service, highlighting issues that might motivate switching:

“I switched from Singtel to M1 just recently. Was loyal for 10 years but despite 1 gb plan, I kept getting only 500 mb speeds max.”

— Reddit user on r/askSingapore

singtel.com+14Reddit+14The Straits Times+14

Even customers on high-tier plans reported internet speeds well below expectations, prompting them to switch providers.

“Port in nightmare from Starhub to Singtel, over 14 days cannot receive or call out, cannot use data or SMS. Call customer service several times….”

— Facebook group post, February 2025

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Users faced prolonged service loss and poor support during port-ins, with no resolution for over two weeks.

“Singtel’s reception was so bad… the first CSO … told me ‘It’s your damn problem!’”

— MyCarForum post, October 2010

Mycarforum+1The Straits Times+1

Instances of unprofessional customer service still linger as a concern for some users.

These complaints point to three key pain points: unreliable network performance, lengthy or problematic port-in experiences, and subpar customer service. These are exactly the areas where Circles.Life aims to deliver a better, more user-focused experience.

Why Circles.Life is a Smarter Alternative to Singtel

Singtel may offer wide coverage and big-brand familiarity, but Circles.Life delivers more where it matters, which are value, freedom, and daily-use perks. Here’s how it stands out:

Contract-Free Plans

With Circles.Life, you're free to change, pause, or cancel your plan anytime. There are no lock-ins or early termination fees, just full control over your mobile experience.

True 5G with 99% Coverage

Enjoy fast and stable 5G performance across Singapore, even in MRT tunnels and high-traffic zones. Perfect for video streaming, mobile work, or gaming.

Lifestyle Benefits and AI Perks

Get $10 GV movie tickets, ride vouchers, Shopee rewards, and built-in access to CirclesAI, your personal assistant powered by GPT‑4o.

Roaming Without the Headache

Eligible plans include free roaming data in 7 countries. There’s no need to activate roaming manually or purchase additional passes.

Value for Money Plans

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Compare Circles.Life Plans

Circles.Life Plan Benefits Compared to Singtel Plans

While Singtel is known for its network scale, Circles.Life brings more everyday value with powerful data plans, lifestyle rewards, and flexibility that traditional telcos rarely offer.

As of July 2025

While Singtel offers dependable service and add-ons for premium users, Circles.Life gives you more features upfront, including roaming, rewards, and AI tools, at a lower monthly rate. For those who value real freedom, Circles.Life is the better all-in-one option.

Grab Exclusive Port-In Offers from Circles.Life

Switching your number from StarHub to Circles.Life doesn't just mean better plans—it also unlocks real-world rewards that begin the moment your port-in is complete.

Here’s what you’ll receive:

• Free SIM delivery or instant eSIM activation

• Up to $30 worth of ride, food, and shopping vouchers

• $10 Golden Village movie ticket each month (on eligible plans)

• Access to CirclesAI powered by GPT‑4o, built into your mobile experience

• Bonus data or lifestyle credits during active promotions

There’s no need to register or claim manually. These benefits are applied automatically once your porting is complete.

Tips for Smoother Number Porting from StarHub

To ensure a hassle-free switch to Circles.Life, keep these tips in mind before starting your number port:

• Do not cancel your StarHub line manually

  Once your number is successfully ported, StarHub will automatically deactivate your existing line.

• Back up your contacts and SMS

  Especially important if you’re changing devices or switching from a physical SIM to eSIM.

• Submit your port request on a weekday

  Port-ins are typically processed faster during business hours. Weekend or holiday submissions may be delayed until the next working day.

Steps to Switch to Circles.Life Without Losing Your Number

Switching from StarHub to Circles.Life while keeping your number is simple and entirely app-based. Just follow these steps:

Step 1:

Download the Circles.Life app

Install the app on your mobile device to manage your plan and initiate your port-in.

Step 2: Log in with your Circles.Life-assigned number

Use the temporary number assigned to you when you signed up to access your account.

Step 3: Go to Profile > Account > Port-in Number

This section allows you to begin the number transfer process from StarHub.

Step 4: Enter your StarHub number and confirm your request

Follow the prompts to submit your port-in request. You’ll be notified when it’s in progress.

Important: Porting usually takes 1 to 2 business days. Do not cancel your StarHub line manually. It will be deactivated automatically once the switch is complete.

Common Number Porting Issues from StarHub to Circles.Life (Solved)

Most number porting issues are preventable or easy to resolve. Here are the most common ones users face when switching from StarHub:

• ID mismatch

  Make sure the NRIC or FIN you provide to Circles.Life matches your StarHub account records exactly. Even minor discrepancies can block your request.

• Inactive SIM

  Your StarHub number must still be active at the time of the porting request. Expired or suspended lines cannot be ported.

• Contract lock-in

  If you're still under a StarHub contract or device plan, early termination fees may apply. Check your contract status before initiating the switch.

• Porting delay

  Most port-ins are completed within 1 to 2 business days. If you haven’t received a confirmation by then, contact Circles.Life support through the app for assistance.

FAQs About Number Porting

Is there any downtime during the porting process?

Yes, but it’s very short. You may experience a brief service disruption of 15 to 30 minutes while the number is being transferred. You’ll receive a notification once the process is complete.

What documents are required for number porting?

You’ll need a valid NRIC or FIN that matches the details on your StarHub account. This helps prevent failed or rejected port-in requests.

What if my number porting request fails?

Most failures are due to ID mismatches, inactive SIMs, or pending contract obligations. You’ll get an alert in the Circles.Life app and can fix the issue before trying again.

Can I port a prepaid number to Circles.Life?

Yes. StarHub prepaid numbers are eligible, as long as they are still active and registered under your name.

How long does the number porting process take?

Typically, porting takes 1 to 2 business days. If you submit a request on a weekend or public holiday, it may be delayed until the next working day.