Explore Circles Life Before Porting From Singtel to Starhub

If you're considering porting your number from Singtel to StarHub, now is the perfect time to evaluate a smarter third option—Circles.Life. While StarHub offers competitive bundles, Circles.Life ups the game with contract-free flexibility, massive data deals, free roaming in 7 countries, and lifestyle perks like $10 movie tickets, ride vouchers, and CirclesAI powered by GPT‑4o. Before you commit to another traditional telco, this guide will show you why Circles.Life might be the upgrade your mobile experience truly needs.

Common Reasons to Switch from Singtel & StarHub

Whether you’re currently on a Singtel postpaid contract or thinking of moving to StarHub for better value, there are still compelling reasons to explore a more flexible alternative like Circles.Life. Here’s why many Singaporeans are making the switch:

• High mobile bills

  Singtel and StarHub plans often come bundled with extras that may inflate your monthly cost, especially when it comes to roaming or excess data.

• Locked-in contracts

  Traditional telcos usually require 12- to 24-month commitments, which limit your flexibility if your needs change.

• Roaming or data speed issues

  StarHub users have reported inconsistent network performance, especially underground or during peak periods. Roaming can also require manual top-ups or bundles.

• Tempting promos from competitors

  Circles.Life offers contract-free plans, bonus lifestyle perks, and free roaming data, making it an attractive option before you settle for another mainstream telco.

Common Issues with StarHub Discussed in Forum and Social

Here are firsthand user reports highlighting recurring complaints about StarHub’s service—direct from recent forum threads and social media:

“connection just dies 75 % of the time in the MRT, especially in CBD and around Serangoon.”

— Reddit user on r/SingaporeRaw, May 2023 Reddit+13Reddit+13Reddit+13Steam Community

Riders experienced frequent signal loss while commuting, even in densely populated areas.

“i have been facing bouts of just completely no data, like no service at all… the only thing that works intermittently is toggling network settings.”

— Reddit user on r/askSingapore, 8 months ago Reddit+8Reddit+8Reddit+8

This frustrated user described outages that disrupted daily connectivity, only solvable through manual workarounds.

“Port in nightmare from Starhub to Singtel… over 14 days, cannot receive or call out, cannot use data or sms.”

— Facebook group post, February 2025 Reddit+2Reddit+2Reddit+2Reddit+15Facebook+15stereonet.com+15

Some users encountered prolonged number port delays and poor customer support during the process.

These posts reveal three major pain points: spotty mobile data, network instability even during transit, and lengthy or confusing port-in procedures. It's no wonder that more users are exploring alternatives like Circles.Life.

Why Circles.Life is a Smarter Alternative to StarHub

If you're considering porting to StarHub from Singtel, Circles.Life deserves a closer look. It offers a feature-rich experience with flexibility, powerful network performance, and rewards that fit your lifestyle.

Contract-Free Plans

Circles.Life gives you complete freedom with no lock-in contracts. You can switch, pause, or upgrade your plan anytime without penalties. This is ideal for users who value monthly control over long-term commitments.

True 5G with 99% Coverage

You get fast and stable 5G speeds across Singapore, perfect for HD streaming, mobile gaming, or working remotely. The network is designed for performance in high-traffic and underground zones where StarHub users often report dips.

Lifestyle Benefits and AI Perks

Circles.Life bundles your plan with lifestyle perks, including $10 GV movie tickets, ride vouchers from Ryde and TADA, Shopee discounts, and CirclesAI, an AI assistant powered by GPT‑4o that lives in your mobile app.

Roaming Without the Headache

Stay connected while traveling with free roaming data in 7 countries. You don’t need to top up or purchase add-ons. Roaming works out of the box with selected plans.

Value for Money Plans

👉 Compare Circles.Life Plans

Circles.Life Plan Benefits Compared to StarHub Plans

Circles.Life and StarHub both offer SIM-only plans, but Circles.Life delivers more in terms of perks, roaming, and smart features—without locking you in. Here’s how they stack up:

As of July 2025

StarHub’s SIM-only plans offer solid core data but fall short when it comes to bundled perks. Circles.Life, on the other hand, gives users up to 1 TB of data, free roaming, and lifestyle add-ons like movie vouchers, ride discounts, and built-in AI, all for a lower monthly fee. If you're after maximum value without hidden fees or contracts, Circles.Life is the clear winner.

Grab Exclusive Port-In Offers from Circles.Life

When you port your number from Singtel to Circles.Life, you unlock more than just a SIM plan, you get immediate perks designed to enhance your daily life. These include:

• Free SIM delivery or instant eSIM activation

• Up to $30 worth of ride, food, and shopping vouchers

• $10 Golden Village movie ticket every month (on select plans)

• Access to CirclesAI powered by GPT‑4o, available directly in your app

• Bonus mobile data or lifestyle credits during promotional periods

These benefits are automatically applied once your port-in is complete. No need for manual claims or registration.

Tips for Smoother Number Porting from Singtel

To ensure a hassle-free porting experience when moving your number to Circles.Life, keep these tips in mind:

• Do not cancel your Singtel line manually

  The porting process will automatically terminate your existing Singtel plan once the transfer is successful.

• Back up your contacts and SMS

  If you're switching devices or SIM formats (physical to eSIM), it’s best to back up your data in advance.

• Port on a weekday

  Porting requests submitted on weekends or public holidays may be delayed. For fastest processing, initiate your switch Monday through Friday.

Steps to Switch to Circles.Life Without Losing Your Number

Keeping your Singtel number while switching to Circles.Life is easy. Just follow these simple steps using the Circles.Life app:

Step 1: Download the Circles.Life appInstall the app on your mobile device to manage your account and begin the port-in process.

Step 2: Log in using your Circles.Life-assigned number

Use the number you received when you signed up to access your profile.

Step 3: Go to Profile > Account > Port-in Number

Navigate to the port-in section where you’ll begin the transfer of your Singtel number.

Step 4: Enter your existing Singtel number and confirm

Follow the on-screen instructions to complete your request. You’ll get a confirmation when it’s in progress.

Important: Porting usually takes 1 to 2 business days. Do not cancel your existing Singtel line. It will deactivate automatically after the transfer is successful.

Common Number Porting Issues from Singtel to Circles.Life (Solved)

While the porting process is usually smooth, a few common issues can delay your switch. Here’s what to watch out for:

• ID mismatch

  Make sure the NRIC or FIN you submit to Circles.Life matches the name on your Singtel account. Even small differences can cause your request to be rejected.

• Inactive SIM

  Your Singtel number must be active at the time of porting. If your line is suspended or expired, the request won’t go through.

• Contract lock-in

  If you’re still under a Singtel contract or phone installment plan, you may face early termination fees. It’s best to check your contract status before porting.

• Porting delay

  Porting usually takes 1 to 2 business days. If there’s no update after that, reach out to Circles.Life support via the app for a quick resolution.

FAQs About Number Porting

Is there any downtime during the porting process?

Yes, but it’s minimal. You might experience a brief service interruption of about 15 to 30 minutes when the transfer is completed. Circles.Life will notify you once it’s done.

What documents are required for number porting?

You’ll need a valid NRIC or FIN, and it must match the details registered with your current Singtel account. This helps prevent failed requests due to ID mismatch.

What if my number porting request fails?

You’ll receive a notification in the Circles.Life app explaining the issue. Common reasons include ID mismatch, inactive lines, or pending contract obligations. Simply correct the issue and resubmit your request.

Can I port a prepaid number to Circles.Life?

Yes, Singtel prepaid numbers can be ported, as long as they’re active and registered under your name.

How long does the number porting process take?

The process typically takes 1 to 2 business days. Port-in requests submitted on weekends or public holidays may be processed the next working day.