Explore Circles.Life Before Porting From Singtel to M1

Thinking of switching from Singtel to M1? Before you make the move, it’s worth exploring a smarter alternative, Circles.Life. With contract-free plans, exclusive lifestyle perks, and seamless number porting, Circles.Life gives you more freedom, value, and savings than traditional telcos.

Common Reasons to Switch From Singtel & M1

Many users in Singapore consider porting their mobile number due to a few recurring issues. Here are the most common reasons:

• High mobile bills – Legacy telco plans often include hidden charges or premium rates for basic data and roaming.

• Locked-in contracts – Long-term lock-ins make it hard to switch providers or adapt to changing usage habits.

• Roaming or data speed issues – Overseas connectivity or inconsistent 5G access can be frustrating for frequent travellers and remote workers.

• Tempting promos from competitors – New players like Circles.Life offer better perks, lower pricing, and more flexibility, making them hard to ignore.

Common Issues with M1 Discussed in Forums and Social

Here are real complaints posted by M1 users that highlight recurring pain points based on recent forum discussions and social media:

“My wife did too… and it sucked for both of us. M1 Maxx’s internet was SLOW… WhatsApp messages will get stuck with the clock symbol for like 30s to 1min.”

— r/singapore, July 2023

forums.hardwarezone.com.sg+15reddit.com+15reddit.com+15

This user experienced sluggish internet speeds even with full signal, with essential services like WhatsApp affected during crucial moments.

“Have been a long user of M1… recently the past few months have been horrible with completely no reception at all in certain areas.”

— r/singapore, January 2022 reddit.com facebook.com+6tripadvisor.in+6tripadvisor.com+6

A long-term subscriber reports frequent data outages and inconsistent coverage in his area, highlighting reliability concerns.

“The M1 customer service just feels entirely incompetent… repeatedly pushed me to another department.”

— r/singapore, April 2023 forums.hardwarezone.com.sg+3reddit.com+3reddit.com+3tripadvisor.com+15reddit.com+15reddit.com+15

Poor customer support remains a top frustration, with issues being frequently unresolved due to unhelpful departmental handovers.

These complaints reflect common frustrations: slow data performance, spotty network coverage, and unresponsive support teams, making it clear why many users are looking for better alternatives.

Why Circles.Life is A Smarter Alternative to M1

Switching telcos doesn't just mean better prices. It should also mean better freedom, features, and flexibility. Here’s why Circles.Life is a smarter choice for users thinking about porting out of M1.

Contract-Free Plans

Circles.Life offers 100% contract-free plans, so you’re never locked in. Switch, pause, or upgrade anytime, perfect for those who value flexibility without penalties.

True 5G with 99% Coverage

Experience fast, reliable 5G speeds across Singapore, powered by a network that delivers performance you can count on. Whether you’re streaming HD videos, gaming on-the-go, or working remotely, Circles.Life’s 5G ensures you stay connected without lag.

Lifestyle Benefits & AI Perks

Circles.Life plans include access to Golden Village $10 movie tickets, ride-hailing discounts with TADA and Ryde, Shopee vouchers, and more. You’ll also get CirclesAI, powered by GPT-4o, for unlimited everyday assistance, answers, and productivity help, all inside the app.

Roaming Without the Headache

Traveling? Enjoy free roaming data in 7 countries, with no complex add-ons or extra fees. Circles.Life makes international travel simple, offering borderless perks that keep you connected.

Value for Money Plans

👉 Compare Circles.Life Plans

Circles.Life Plan Benefits Compared to M1 Plans

Data Plans

When comparing standard data plans, Circles.Life clearly offers more value for the price. While M1 provides competitive data bundles, Circles.Life plans often come with larger data allowances, free roaming, and exclusive lifestyle perks, all without a contract.

Here’s how they compare:

As of July 2025

Circles.Life plans not only give you more data and perks, but also cost less each month, making it a better choice for value-driven users.

Roaming Plans (Travel Plans)

For frequent travellers, Circles.Life roaming plans offer more flexibility, perks, and peace of mind compared to traditional telcos like M1. While both providers include roaming options, Circles.Life makes it simple with up to 10GB free roaming data across 7 countries, no add-on purchases required.

As of July 2025

With Circles.Life, you get better roaming support out-of-the-box, and the flexibility to travel without worrying about hidden roaming fees or SIM swaps.

5G Plans

Circles.Life stands out in the 5G space by offering more data, better perks, and freedom from lock-in contracts. M1 plans often require bundling or contract commitments for similar benefits.

As of July 2025

eSIM Plans

Circles.Life eSIM options offer easy activation, rich data, and lifestyle extras, all without a physical SIM or contract. M1 eSIM plans are often tied to conventional postpaid setups.

As of July 2025

CIS Plans (Corporate Individual Scheme)

Circles.Life makes CIS access easy for professionals—no HR approval, instant perks. M1’s CIS plans often require paperwork or internal routing.

Grab Exclusive Port-In Offers from Circles.Life

When you port your number from Singtel (or any telco) to Circles.Life, you unlock exclusive deals and instant savings not available to regular sign-ups. These include:

• Free SIM card delivery and activation

• $10 Golden Village movie ticket each month with eligible plans

•  Ride and food vouchers (TADA, Ryde, Shopee, and more)

• Free CirclesAI access, powered by GPT-4o

• Bonus mobile data for selected port-in campaigns

These perks apply instantly once your port-in is complete and your Circles.Life plan is active.

Tips for Smoother Number Porting from Singtel

To ensure a seamless switch to Circles.Life, follow these important tips:

• Do not cancel your current Singtel plan—porting will automatically terminate it once completed

• Back up your contacts and SMS, especially if you’re changing devices or SIM formats (physical to eSIM)

• Start the porting process on a weekday (Monday to Friday) as weekend or public holiday porting may face delays

Steps to Switch to Circles.Life Without Losing Your Number

Porting your number to Circles.Life is fast, easy, and all done within the app. Just follow these steps:

Step 1: Download the Circles.Life app (please open the link on your mobile phone)

This is where you’ll manage your plan and complete the number porting process.

Step 2: Log in using your Circles.Life assigned number

Use the number provided when you signed up to access your account.

Step 3: Go to Profile > Account > Port-in Number

This section lets you begin the number transfer from your current telco.

Step 4: Enter the details of your existing number from Singtel (or other telco)

Follow the prompts and confirm the port-in request.

Common Number Porting Issues from Singtel to Circles.Life (Solved)

Most number porting issues are easy to prevent or resolve if you know what to look out for. Here are the most common problems and how to fix them:

• ID Mismatch

  Make sure the NRIC/FIN you provide to Circles.Life matches what’s on file with Singtel. Mismatched IDs are one of the top reasons porting gets rejected.

• Inactive SIM

  Your Singtel number must still be active and in use. If it has been deactivated or suspended, porting will fail.

• Contract Lock-In

  If you're under a contract or device bundle, you may be charged an early termination fee by Singtel. Check your contract status before porting.

• Porting Delay

  While porting usually takes 1–2 business days, there can be occasional delays. If nothing happens after 48 hours, contact Circles.Life support via chat or the app.

FAQs About Number Porting

Is there any downtime during the porting process?

Porting is seamless. You’ll only experience a short disconnection window (usually under 15 minutes) when the number switches over.

What documents are required for number porting?

You’ll need a valid NRIC/FIN that matches your Singtel account. This ensures a secure and successful port.

What if my number porting request fails?

You’ll receive a notification explaining the issue, usually an ID mismatch or inactive SIM. Just correct the details and resubmit through the Circles.Life app.

Can I port a prepaid number to Circles.Life?

Yes, prepaid numbers are eligible as long as they are still active and registered under your name.

How long does the number porting process take?

It typically takes 1 to 2 business days. Porting requested on weekends or public holidays will be processed on the next working day.