Step-by-Step Guide to Porting a Number From M1 to Circles.Life

Thinking of switching from M1 to Circles.Life but don’t want to lose your number? Porting lets you keep your existing mobile number while switching to a better telco—often with more perks and lower monthly bills. If you’re tired of restrictive contracts, unexpected charges, or lackluster service, this guide will walk you through the porting process in a clear, hassle-free way.

Common Reasons for Users to Port Out of M1

Over the years, many users have voiced similar frustrations with M1 services on forums like Reddit and HardwareZone. Here are the most common issues:

• Bill shocks and hidden charges: Unexpected roaming or data costs still remain a concern.

• Lack of plan flexibility: Long-term contracts that penalize users for early termination.

• Limited perks: Comparatively fewer lifestyle benefits, rewards, or digital experiences.

• Poor digital service: App updates and online support are often seen as outdated or clunky.

Reasons for M1 Users to Port over to Circles.Life

Circles.Life stands out as a modern telco that appeals to digital-savvy users looking for transparency and control. Here’s why many M1 customers are making the switch:

• Better SIM-only or eSIM plans with competitive data allowances.

• No-contract flexibility: Cancel or change anytime without penalty.

• Transparent pricing: Say goodbye to bill surprises.

• Fully digital experience: Manage everything via a sleek app or website.

• Attractive data add-ons and roaming perks.

• Lifestyle savings to brands like TADA, Shopee, Golden Village and more

• Free access to AI tool – CirclesAI: Unlimited queries with CirclesAI, that is powered by OpenAI’s latest models 

M1 vs Circles.Life Popular Plans

Here’s a quick comparison of the most popular SIM-only plans as of May 21, 2025:

🔗 Want to compare more? See full M1 vs Circles.Life plan breakdown here.

Pre-requisite Checklist for Porting Number From M1

Before you begin, make sure the following are checked off to avoid any delays:

• Your M1 number must be active.

• You have no outstanding bills with M1.

• You’re not tied to a contract (or are willing to pay the early termination fee).

• Prepaid users must ensure the number is registered under their name.

• Your ID (NRIC/FIN/Passport) must match the name on the M1 account.

Pro tip: “Ensure your ID matches your M1 account details to avoid rejection.”

Porting Your M1 Number to Circles.Life (Step-by-Step)

Here’s exactly how to port your number from M1 to Circles.Life—quickly and without stress:

Step 1: Visit Circles.Life and choose a mobile plan that suits your needs.

Step 2: At checkout, select “Port my number” and enter your existing M1 number.

Step 3: Choose your SIM type – physical SIM (shipped to your home) or eSIM (delivered instantly via email).

Step 4: Once you receive your SIM or eSIM, follow the activation instructions provided.

Step 5: You’ll get an SMS confirmation once your port request is underway.

Step 6: Wait for your M1 SIM to stop working—this usually happens within 1–2 working days. Then insert your Circles.Life SIM or activate the eSIM.

Done! You’ve officially moved to Circles.Life while keeping your old number.

IMPORTANT NOTE: Do not cancel your M1 line manually—Circles.Life will handle this automatically during porting.

Activate Circles.Life eSIM Instantly

Getting started with a Circles.Life eSIM is incredibly fast. Here’s how:

1. Open the activation email from Circles.Life.

2. Scan the QR code using your phone’s settings.

3. Tap to install and connect.

Watch this 30-second eSIM activation demo.

Circles.Life Popular SIM-Only & eSIM Plans for Port-In

As of May 21, 2025, here are Circles.Life’s most popular plans:

🔗 Explore all Circles.Life plans

Common Issues When Porting From M1 (and How to Fix Them)

Switching over is easy—but if something goes wrong, here’s how to fix it fast:

• ID mismatch: Double-check your NRIC/FIN matches the one on your M1 account.

• Inactive number: Make sure your M1 SIM is still active before you port.

• Contract lock-in: You may face early termination fees if under contract.

• Porting delay: Most ports finish in 1–2 working days. Contact support if it's longer.

Don’t worry—thousands port from M1 every month without issue. You’ll likely breeze through too.

FAQs on Porting From M1 to Circles.Life

How long does porting take from M1 to Circles.Life?

It usually takes 1–2 business days after SIM delivery and ID verification.

Will I lose service during the switch?

No. You’ll have uninterrupted service until the switch completes.

Can I port if I’m still under contract with M1?

Yes, but early termination charges from M1 may apply.

Is there any downtime or porting fee?

There’s no downtime or porting fee from Circles.Life.

What happens to my old M1 plan?

It will automatically be terminated once the port is successful—no need to manually cancel.

Do You Know?

• Over 70% of new Circles.Life users ported from other telcos like M1 and Singtel.

• Circles.Life customers enjoy average monthly savings of $8–$15, thanks to no contract penalties or hidden fees.

• Circles.Life was voted #1 Digital Telco in Singapore for customer experience in 2024.

Can I Port My Number If I’m Using M1 Prepaid?

Yes, but there are a few things to note. If you’re using a prepaid SIM card with M1, your number must be registered under your name using a valid NRIC, FIN, or passport. Unregistered or anonymous prepaid numbers cannot be ported.

Here’s what to do:

• Ensure your prepaid M1 SIM is registered with accurate ID details.

• Top up your SIM so it remains active during porting.

• Choose a Circles.Life plan and follow the standard porting steps.

• During checkout, use the same ID that’s registered with M1.

Pro Tip: Visit any M1 shop or use the M1 app to double-check your registration status before starting the port.

What Happens If My Port-In Request Fails?

In rare cases, a port-in request may fail due to errors like mismatched ID numbers or inactive lines. If this happens, Circles.Life will notify you via SMS or email, and you’ll be given a chance to correct the issue and resubmit.

Common reasons for port-in failure:

• ID or NRIC mismatch with your M1 account.

• Outstanding bill or contract not settled.

• Number not under your name (for prepaid users).

• Trying to port a cancelled or deactivated number.

To resolve it:

• Log into the Circles.Life dashboard and follow the instructions under the failed request.

• You may need to re-upload your ID or contact M1 to update account details.

• If stuck, Circles.Life’s customer support team is just a tap away.

Why Port-In to Circles.Life Now?

Timing matters. Here’s why now is the perfect moment to switch:

• Limited-time offers: Exclusive port-in perks like 8GB free roaming or up to $20 in vouchers.

• End of contract season: Many M1 users finish their contracts mid-year—ideal time to avoid fees.

• eSIM convenience: Get started instantly with no delivery wait.

Act fast: Some plans and promotions are only available for new users porting in from other telcos. Don’t miss out.

Final Thoughts: Make the Switch Today

Switching from M1 to Circles.Life isn’t just about moving your number—it’s about upgrading your entire mobile experience. If you’ve ever felt frustrated by surprise charges, locked-in contracts, or lackluster customer service, then now’s the perfect time to try something refreshingly different.

Circles.Life offers the flexibility that modern users expect: no contracts, transparent billing, massive data bundles, and instant eSIM activation. Whether you’re a heavy streamer, frequent traveler, or just someone who values convenience, the benefits are hard to ignore. Add in the bonus perks—like Shopee and TADA vouchers, free roaming, and data rollover—and the value becomes crystal clear.

You don’t have to settle for less just because you want to keep your number. With Circles.Life, you get to keep your number and gain more freedom, more data, and more rewards—all in a process that’s designed to be smooth, digital-first, and frustration-free.

If you’re ready for a telco that puts you first, this is your sign. Port your number to Circles.Life today and enjoy a better way to stay connected—with no strings attached.