Mobile T&C
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I. Services and Equipment
In these Circles.Life Mobile Terms Conditions, Services refer to mobile services provided by Liberty Wireless Group of Companies, and Equipment refers to the handset or other Equipment which you use to obtain or access the Services. All mobile Services are subject to the Circles.Life General Terms and Conditions. You are bound and must observe and comply with all such terms. In the event of any conflict or inconsistency between any terms of any document comprising our agreement with you and the Circles.Life General Terms and Conditions, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to us to the extent permissible under Applicable Laws. If your SIM card is lost, stolen or damaged or if any analogous event has occurred, you must tell us immediately using one of the channels intended for this purpose, namely the Lost SIM form available on our website pages.circles.life/no-contract-plan under the My Account tab once logged in, the Happiness Hotline and / or by emailing on the email address [email protected]. Until you inform us about any loss, theft or damage under this Clause through one of these channels, you will continue to be responsible for the Charges incurred using your SIM card regardless of your knowledge or authorization.
II. Telephone Numbers
When we allocate any telephone numbers to you, you will not have any rights to these telephone numbers except for the sole purpose of using the Services in accordance with this Agreement. You cannot sell or agree to transfer these telephone numbers to anyone else. You must not apply or try to apply for registration these telephone numbers as trademarks, whether on their own or together with any word or mark.We may, for commercial, operational or technical reasons or compliance with any requirement of the relevant regulatory authority, withdraw or change any telephone number allocated to you. However, we will endeavour to give you reasonable notice in this event.
III. Number Reservation and Auctions
Number Reservation
You may reserve an available telephone number on a first come first serve basis. Upon successful reservation of the number, you will have to register and make payment on the Circles.Life website (for both new and existing customers). You must make the number reservation under the same identification number (as issued by the Singapore government) which is allowed for registration purposes. Each customer is entitled to reserve 2 numbers for 12 hours from the time of successful reservation (“Reservation Period”). If you have not signed up and made payment for the reserved number before the expiry of the Reservation Period, the number will be released into the available number pool for others. Once a successful number reservation is made, you are not allowed to change the number reservation. You may make a new reservation upon the expiry of the Reservation Period if you choose to do so. You may be required to pay for the number reservation service in accordance with further terms set out on the Circles.Life website.
Number Auctions
From time to time, we may allow customers to participate in number auctions on the Circles.Life website and/or Circles.Life App. All bid applications must be submitted in accordance with the instructions on the Circles.Life website and Circles.Life App by the stipulated deadline. Late and incomplete applications will be rejected. All applications and payments must be made in accordance with the instructions on the Circles.Life website and Circles.Life App and all applications not in compliance will be automatically rejected. We will allocate each auction number to the highest bidder. You may withdraw your bid at any time prior to the stipulated deadline for application subject to forfeiting your bid value. We serve the right and sole discretion to review and reject any bids submitted under this section. Successful applicants will be notified by way of a notification letter, email or other reasonable notification methods chosen by us, within the fourteen (14) days from the stipulated deadline for applications. All successful applicants must make payment for the auction numbers in accordance with their bid and must subscribe to an available Circles.Life mobile plan under their personal name within 5 days from the date of our notification.We reserve the right and sole discretion to forfeit any auction number with no refund to the successfulapplicant in the event the successful applicant does not subscribe to a Circles.Life mobile plan as set out above, or if the successful applicant subsequently terminates the Circles.Life mobile plan with the auction number. All rights in relation to the auction number remains with us.
Line reinstatements
Once you have terminated your subscription to Liberty Wireless Limited, we will allow a period of 10 days from the date your line was terminated to reinstate your number if necessary. However, beyond the period of 10 days, Liberty Wireless Limited cannot guarantee to reinstate your previous number.
IV. Mobile Plans
Mobile services provided by us are on a post-paid, SIM-only plan as follows:
1. “Base Package”: the base package will consist of the following features on a monthly cycle basis for S$28.00:Mobile Data: Up to 6 GB* (4G speed available) SMS: 25 SMSesIncoming/Outgoing Calls (Local): 100 minutesUnder the Base Package, you may modify your package by topping up mobile data, incoming/outgoing calls and/or SMS subject to a maximum of 20 GB per month of mobile data, 400 minutes of incoming/outgoing calls and 400 SMS.
2. “Plus Package”: in addition to the Base Package above (including any modifications you may have made), you can subscribe to further add on services and functions offered by us.
The one-time upfront registration fee paid at the time of online checkout is non-refundable. Service won't start until the copies of customer identity documents are approved by the Company and the customer has successfully received the SIM card post verification of customer's address and original identity documents. If the submitted copies of identity documents are not approved or in the case of unsuccessful delivery or in the case of unsuccessful verification of original identity documents, the chosen number will be reserved for a limited time period only.Once the customer identity documents are approved, the minimum termination period as set by the Company will apply and the customer will be charged accordingly.Incoming calls are not free of charge and are included in the total airtime minutes as set out in this Clause above.Unless otherwise stated elsewhere, the normal minimum term of Services is two (2) Billing Cycles and any termination will be effective from the following monthly Billing Cycle. In the event you terminate the Services or port out before the end of a monthly Billing Cycle, and if you have been registered for more than a month, you will have to pay the applicable charges for the remainder of the Billing Cycle. For avoidance of doubt, this Clause shall not apply to any Agreement concerning handset contracts. You will be able to adjust your plan from month to month by adjusting your Base Package as well as adding on to the “plus” component of your mobile package. All changes made to your mobile package during a monthly Billing Cycle will be effective on the next monthly Billing Cycle. You can tweak only 8 times your “base” and “plus” components for the next Billing Cycle. We should receive the request by 10:00pm (Singapore time) the day before your next Billing Cycle begins. Please note that no changes will be recorded by our system after 11:50pm (Singapore time) the day before each Billing Cycle begins, and before 6:00am (Singapore time) on the first day of each Billing Cycle.
4G+
All our mobile packages include 4G+ service. Liberty Wireless reserves the right to levy charges or amend the charges anytime by prior notice to the Customer in accordance with the Circles.Life General Terms and Conditions. Full 4G+ speed under the 4G+ service may only be available with 4G+ compatible devices.
Pay-as-you-go
If you exceed your monthly allocation in accordance with the Base Package and/or Plus Package selected in the previous monthly Billing Cycle, you will be charged on a pay-as-you-go basis for any additional voice, SMS and MMS services used. The pay-as-you-go prices are as follows:
• Voice Incoming: S$0.08 / minute
• Voice Outgoing: S$0.08 / minute
• SMS (local overseas): S$0.050 S$0.150 per SMS
• MMS (local overseas): S$0.900 S$0.900 per MMS
There is no pay-as-you-go option available for mobile data. To avoid any break in access to mobile data within your monthly Billing Cycle, please use the Boost or auto Boost features available.
Boost
You can instantly top up your mobile data anytime on Circles.Life, the self-care mobile app. This Boost is available as follows: 1 GB ($6.00) or 2 GB ($10.00). All top ups expire at the end of the monthly Billing Cycle.
Boost with DBS Points
Circles.Life Customers have the option to pay for Circles.Life Data Boost using their DBS Points.Customers can redeem DBS Points to pay for the Data Boost by selecting “Pay with DBS Points” option in the Circles.Life mobile app. Customer will be required to login using their DBS iBanking login credentials.Customer must have sufficient DBS Points to fully purchase the Data Boost they select. Partial payment using DBS Points is not available at the moment.DBS Points are non-refundable once redeemed for Data Boost. Any purchase of Data Boost using DBS Points cannot be reversed by Circles.Life and/or DBS.Customers are advised to reach out to DBS directly for any information related to DBS Points.Circles.Life reserves the right to deactivate or disable the option of redeeming DBS Points for Data Boosts at any time.
IDD Credits Call charges
We may apply a credit limit for call charges (including mobile roaming charges) incurred under your account. Services may be suspended or disrupted in case of non-payment or if this limit is exceeded.The airtime usage for local and international toll-free calls (including but not limited to the 1800- and/or 800- services) are deducted from talktime allocation. If the Customer does not have enough talktime left on his Circles.Life Plan, local call rates will apply
Temporary Suspension
We may offer temporary suspension of your mobile number based on minimum and maximum durations, suspension rates and other conditions as may be decided by us and notified to you.
Termination
In the event you wish to terminate your Circles.Life telephone number, you will be charged for all outstanding Charges and your number will be terminated on the last day of the month at 4pm. You will no longer be eligible for any and all privileges and bonuses acquired during your Circles.Life experience.
Premium Rate Services (PRS)
Premium Rate Services are value-added services provided over a public telecommunications network which consists of the provision of content/facility e.g. information, quizzes, games, 1900 charity donations etc. for which charges are over and above standard network charges. Premium Rated Services are not available on the Circles.Life mobile network.
Billing
Overall pay-as-you-use usage (Voice/SMS/IDD/PRS/MMS/Voice roaming/data roaming/sms roaming) limit may be capped at $200, ie. when this limit is reached, we may trigger a payment. Failure to charge your credit card may result in service disruption after you have incurred a bill of $200.All customer are given a default cap of $100 of data roaming. Upon request by customer, this limit can be changed.All Customers will be on the same billing period, starting on 1st of each month to the last day of the month, unless otherwise specified by Liberty Wireless.Charges for the Base Package is chargeable in advance at the start of the monthly Billing Cycle. If you sign up before the monthly billing date (i.e. 1st of each month), you will either be charged at the date of purchase or at the monthly billing date or anytime in between for either a pro-rated amount of the Base Package applicable from the date you sign up to the next immediate monthly billing date or this pro-rated amount and the subsequent full monthly Billing Cycle. Instant top-ups for mobile data will be charged to your credit card immediately. The pro-rated charge will be applicable from your purchase online.Unless otherwise specified in this Clause, all payment will be deducted automatically from the credit card registered under the Customer's name when payment falls due. The bill will reflect payments received (if any) from earlier partial payment applicable.Local voice services are chargeable on a one (1) minute pulse basis for the first minute, and on a thirty (30) seconds pulse basis thereafter. IDD 021 and IDD 002 are charged in blocks of 6 second with a minimum charge of one (1) minute. Please note that in both cases, a call duration will be rounded up to the nearest block to apply calling charges. This charging policy applies to both peak and off-peak time periods of IDD 021 and IDD 002. Roaming voice services are chargeable on a one (1) minute pulse basis.Local SMS and MMS services are chargeable on an event basis. Roaming MMS services are chargeable on an event basis on top of the data consumed for uploading and downloading the content.Data services are chargeable on a ten (10) kilobytes pulse basis.GST will not be applicable to IDD services. All prices stated include 7% GST and based on a monthly Billing Cycle unless otherwise stated in this Agreement.If the payment of an invoice is not completed within the twenty-five (25) days following the date of invoice, the Company reserves the right to apply a Late Payment Fee of SGD 15 (including GST) on the customer who is late in making the payment against the said invoice. This Fee will be charged at the end of the billing period.If the payment towards an invoice is not completed within ninety (90) days after the date of invoice, the Company reserves the right to apply a Non-Payment Fee:
• The aforementioned Non-Payment Fee will consist of a commission of 10% (including GST) on the outstanding amount of the invoice (the outstanding amount of the invoice includes the Late Payment Fee).
• The User might be reached by an external company representing the Company for the purpose of recovering the outstanding amount of the invoice and/or the Non-Payment Fee applied to this outstanding amount.
• The Company reserves the right to disclose part or all of the User's Personal Information with such external companies at its discretion for the purpose of debt recovery.
The Company reserves the right to deny service to a User who has been late in payment of dues and failed to remedy such non-payment despite our bills and reminders.If the User requests a termination of his Circles.Life account while the User has outstanding bills regarding mobile plan or other services provided by the Company, the Company reserves the right to suspend the User's account and to hold his termination request until all outstanding bills payable by the User are settled.Premium rated services will be barred for all mobile Services. For the avoidance of doubt, we will be blocking all premium SMS messages.
V. Discounts and Bonus
Registration fees may be waived for selected customers. Customers may benefit from extra free mobile data based on their usage of certain Services provided by Circles.Life. Please see below. Any of the monthly Bonus data mentioned below are limited time only promotions and can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.
• By downloading and using our app Circles.Life, the Customer will be eligible for free mobile data, which shall expire at the end of the applicable monthly Billing Cycle
• The first Customers (Beta testers) will be eligible for extra free mobile data for 6 months. The free data expires end of each Billing Cycle subject to any extension, modification or further promotion by Liberty Wireless. Which customers qualify as Beta testers will decided solely by Liberty Wireless
• In the event you refer a new customer to join the Services, both you and the new customer will be eligible for additional free mobile data. The free mobile data expires at the end of each Billing Cycle subject to Liberty Wireless' discretion. Please note that the referral code assigned to you by us is exclusively designed to be shared with friends and family and cannot be used for commercial purposes. Hence sharing the code assigned to you on unregulated public forums, discount websites and for commercial use is strictly prohibited unless specifically agreed to with the Company. To avail Referral Data every month, the referee as the referred party should both remain on the network for the entire duration of a month. Please also note that Liberty Wireless can choose to introduce limits on the number of referrals a person can make and this limit can be changed anytime by the Company on its own discretion.
• Various discounts and bonuses available on an event-specific basis. Customers may be given additional free mobile data bonus on downloading of our app, on their birthday or reaching other milestones as set out on the website
• Other free mobile data for new and existing Customers as may be specified by Liberty Wireless from time to time.
• For customers who port their numbers, the following will apply: once their portin is successful, they will receive an e-mail containing a promo code which, if redeemed, will offer a bill waiver applicable over 6 bills. Therefore, an equal fraction of the bill waiver will be deducted from the customer's first 6 bills. Circles.Life reserves the right to alter the bill waiver and extend the number of billing cycles of application.
• The port-in/number transfer bill waiver will cease to apply the moment the subscriber ports-out/transfers their numbers out from Circles.Life or terminates the services with Circles.life. No proration nor refund will be given for unutilised bill waivers.
• For new customers (not including Flexi Plan customers) activating their app on or before the 22nd of the month, a Free Unlimited Data pack will be applied on the first month of activation.
• For new customers (not including Flexi Plan customers) activating their app on or after
All extra free mobile data, unless specifically mentioned above, expires at the end of each billing cycle. Some discounts are limited time promotions and can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.
Referral code
1. Users must comply with all up-to-date “SPAM” laws. Any distribution of your referral code that may constitute unsolicited commercial email “spam” under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your referral code and exclusion from the Leaderboard programme.
2. Circles.Life reserves the right, at its sole discretion, to prohibit any user from participating in any aspect of our Leaderboard programme if Circles.Life deems or suspects that the user has engaged in or has attempted to engage in any of the following: a) acting in violation of these programme Terms & Condition b) damaging, tampering with or corrupting the operation of the programme or site c) acting with intent to annoy, harass, or abuse any other person d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behaviour or activity e) activity deemed in the sole discretion of Circles.Life to be generally inconsistent with the intended operation of the Leaderboard programme. Circles.Life shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Program Terms and Conditions or intent of these Program Terms and Conditions.
3. Personal referral codes may only be used for personal and non-commercial purposes. This means that you can share your referral code with your personal connections via email, Twitter feeds, Facebook pages, personal blogs, etc. where you are the primary content owner. However public distribution on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, coupon websites, Carousell) is not allowed. Users are encouraged to help other users within the community on Facebook, Twitter and other social media channels through answering questions and assisting other potential customers. Comments that are flagged as instances of referral code spamming (e.g. repetitive messages pushing referral codes, irrelevant content with referral code) may be considered a violation of terms & conditions.
4. Personal websites, blogs or accounts created with Circles.Life trademarks, with or without intention to mislead public that the user is affiliated to Circles.Life, are not allowed.
Circles.Life reserves the right to disable the referral code if users violate the terms & conditions.
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