Circles.Life Business SIM Cards – Terms & Conditions

Last Updated: October 1, 2026

These Business SIM Cards Terms & Conditions (the "Enterprise T&Cs") govern the purchase and use of bulk mobile services and SIM cards ordered via the Circles.Life business website (circles.life/sg/business-sim-cards).

By submitting an order through this portal, the purchasing corporate entity ("Customer") agrees to be bound by these Enterprise T&Cs with Liberty Wireless Pte Ltd (UEN: 201411432K), trading as Circles.Life ("Circles.Life" or "Liberty Wireless").

These Enterprise T&Cs supplement and must be read together with our General Terms & Conditions and Service Specific Terms & Conditions available at www.circles.life/sg/terms-conditions. In the event of any inconsistency, these Enterprise T&Cs shall prevail to the extent of the inconsistency regarding enterprise orders.

1. Corporate Account and Eligibility

1.1 Corporate Registration: The Customer represents and warrants that it is a validly existing business entity registered in Singapore (or other applicable jurisdiction) and that the person submitting the order on the portal is fully authorized to bind the Customer to these terms. Circles.Life may at any time request documentary evidence of the Customer's registration and of the authority of any person acting on its behalf, and may suspend processing of any order until such evidence is provided to its satisfaction.

1.2 Account Ownership: The Customer shall be the sole registered owner of all SIM cards and mobile lines procured through the enterprise portal. The Customer remains solely responsible and strictly liable for all charges, usage, and activities associated with these lines, regardless of which individual employee or end-user physically holds the SIM card. The Customer must notify Circles.Life immediately via the via email biz.orders@circles.co if any SIM card is lost, stolen or used without authorisation, and remains liable for all charges incurred on that line until Circles.Life has received such notification and had a reasonable opportunity to suspend the line.

2. Regulatory Compliance & SIM Allocation

2.1 End-User Tracking: The Customer must maintain an accurate, up-to-date registry of all end-users (e.g., employees, contractors) assigned to each active SIM card. Circles.Life reserves the right to request this information at any time to comply with law enforcement or regulatory directives.

2.2 Prevention of Regulatory Circumvention: The Customer represents, warrants, and strictly undertakes that will not be used, directly or indirectly, to circumvent any applicable law, regulation, code of practice or directive (as amended from time to time) issued by IMDA, the Ministry of Home Affairs, the Singapore Police Force or any other competent authority, including any limit on the number of mobile lines that may be registered to an individual.

2.3 Prohibited Resale: The Customer shall only distribute SIM cards to its bona fide employees or authorized personnel for legitimate business purposes. The Customer must not resell, lease, distribute, or otherwise transfer the SIM cards to the general public or any third parties in a manner that bypasses the Info-communications Media Development Authority (IMDA) regulations regarding the maximum number of prepaid or postpaid mobile lines permissible per individual.

3. Orders, Provisioning, and Delivery

3.1 Order Acceptance and Reservation of Rights: All orders submitted through the self-serve portal are subject to formal review and written acceptance by Circles.Life. Circles.Life expressly reserves the absolute right, in its sole and unfettered discretion, to reject, modify, condition, or limit any order without prior notice or obligation to provide justification. Without limiting the generality of the foregoing, Circles.Life reserves the right to refuse, restrict, or terminate service to any corporate subscriber or entity identified as a "Suspicious Entity" that may be procuring mobile lines to facilitate fraudulent or unauthorized operations, including but not limited to:

3.1.1 Exempt or Sole-Proprietorship Entities: Business entities operating as Exempt Private Companies (having fewer than twenty (20) shareholders) or sole proprietorships, including those registered under residential addresses;

3.1.2 Newly Incorporated Businesses: Entities incorporated for twelve (12) months or less at the time of registering the mobile line; or

3.1.3 High-Volume Line Registrations: Entities seeking to register, or currently maintaining, in excess of thirty (30) active mobile lines with Circles.Life.

3.2 Provisioning: Lead times for SIM delivery and provisioning are non-binding estimates. Circles.Life shall use commercially reasonable efforts to deliver the SIM cards promptly but shall incur no liability for delivery delays or failures arising from causes beyond its reasonable control.

4. Charges, Payment, and Suspension

4.1 Charges: The Customer agrees to pay the monthly recurring charges, any excess usage charges, and applicable taxes (including GST) for all active SIMs as outlined during the checkout process and specified in the generated invoice.

4.2 Payment Terms: Customers can only pay by credit or debit card on the selected plans. The Customer shall maintain a valid card on the account at all times. Any dispute regarding an invoice must be notified to Circles.Life in writing within fourteen (14) days of the invoice date, failing which the invoice shall be deemed accepted.

4.3 Suspension for Non-Payment: If the Customer fails to make payment on time, Circles.Life reserves the right to suspend all affected SIM cards if the payment issue is not resolved within seven (7) calendar days after the end of the month in which the invoice was issued. Reconnection fees may apply.

5. Term, Delivery, and Cancellation

5.1 Delivery & Activation: Physical SIM cards are pre-activated upon order confirmation and shipped to your designated address. eSIMs will be delivered via email for end-user activation.

5.2 Order Cancellation: To cancel any order placed via the Circles.Life Business SIM webpage, you must notify biz.orders@circles.co within 2 working days of order submission (provided physical goods have not yet shipped and digital goods have not been received). Otherwise, the order will be processed as usual.

5.3 Fees & Liabilities: Any registration fees paid at the time of ordering are non-refundable. Circles.Life reserves the right to claim for losses, damages, and other available legal or equitable relief regarding order cancellations.

5.4 Port-In & Billing: Customers must ensure that all port-in information is accurate at the time of ordering. In the event of any port-in delays, billing will commence upon SIM activation.

5.5 Minimum Term: Services may be subject to a minimum contractual period of 2 billing cycles for any Business SIMs as ordered via the Circles Business SIM page (the "Minimum Term").

5.6 Consequences of Termination: On termination, all outstanding charges become immediately due and payable and the affected SIM cards will be deactivated. Any request to port a mobile number to another operator must be initiated before the effective date of termination.

6. Data Protection and Confidentiality

6.1 The Customer confirms that it has obtained all necessary consents under the Personal Data Protection Act 2012 (PDPA) from its end-users to disclose their personal data (if any) to Circles.Life for the purposes of network provisioning, service delivery, and regulatory compliance.

6.2 Both parties agree to keep confidential all proprietary information exchanged during the course of this relationship, in accordance with the confidentiality provisions set out in the General Terms & Conditions.

7. Indemnity

7.1 The Customer shall indemnify and hold harmless Circles.Life, its affiliates, their respective directors, officers and employees from and against any claims, penalties, regulatory fines, losses, costs (including legal costs on a full indemnity basis) or damages arising out of or in connection with the Customer's breach of any of the terms in this Enterprise T&Cs, the General Terms & Conditions or any misuse of the Services by the Customer’s end-users.