Explore Circles.Life Before Porting from M1 to Giga

Are you planning to switch from M1 to Giga for better prices or simpler mobile plans? Many users make the jump from traditional postpaid contracts like M1’s to newer, no-frills telcos like Giga. But before you make that move, it’s worth exploring a smarter, more rewarding alternative: Circles.Life.

Circles.Life isn’t just another SIM-only provider. It’s a fully digital telco that delivers flexibility, lifestyle perks, free roaming, and AI-powered features without locking you into long-term contracts.

In this blog, we’ll explore why Circles.Life could be a better option than both M1 and Giga, especially if you’re looking for great value and modern features.

Common Reasons People Switch from M1 and Giga

Users who leave M1 or Giga typically do so for one or more of the following reasons:

• Contract limitations or inflexibility: M1 often locks users into long-term contracts, while Giga offers prepaid-style simplicity but limited control and customisation.

• Roaming struggles: Whether it’s activation issues, surprise charges, or poor data overseas, roaming is a pain point for both providers.

• Lack of lifestyle benefits: M1 and Giga both offer the basics (data, talktime, SMS), but not much more. There are no rewards, movie vouchers, or curated deals.

• No intelligent tools: Giga’s app is functional but basic. M1 uses traditional systems for customer service and plan management. There’s no smart assistant to help you optimise your usage.

Circles.Life is built to solve all of these problems in one elegant platform.

What Users Are Saying About M1 and Giga

“M1 charged me an early termination fee even though I thought I was on a month-to-month plan. Always check the fine print.”

— Google Review, April 2025

“Giga is simple and cheap but there’s no app control beyond the basics. No support chat. No rewards.”

— Reddit, r/Singapore, May 2025

“I needed roaming in Thailand but Giga didn’t support it. Had to buy a tourist SIM.”

— Facebook Review, May 2025

Real users consistently point to frustration around customer experience, roaming, and support—exactly where Circles.Life shines.

Why Circles.Life is a Smarter Alternative to Giga

1. No Contracts. No Fine Print.

Circles.Life plans are 100% contract-free, giving you full freedom to cancel, pause, or change your plan without penalties. Unlike M1, you won’t be locked into a 12- or 24-month commitment. Unlike Giga, you’re not tied to rigid prepaid cycles with limited flexibility.

2. Full 5G Access with 99% Coverage

Circles.Life delivers ultra-fast 5G across Singapore, powered by trusted network infrastructure. You get stable speeds and reliable signal even in underground MRTs and high-rise buildings—unlike Giga, which offers only limited 5G access on selected plans.

3. Lifestyle Benefits Built Into Every Plan

Circles.Life users receive exclusive monthly perks like:

• Golden Village movie tickets

• Ride-hailing and food delivery vouchers (Grab, Shopee, etc.)

• Restaurant and travel discounts

Giga and M1 do not provide any recurring lifestyle perks with standard plans.

4. CirclesAI: Your Telco Smart Assistant

CirclesAI is a GPT-4o-powered assistant inside the Circles.Life app. It helps you:

• Predict data usage based on behavior

• Get plan recommendations

• Access fast in-app support

• Discover personalised vouchers

• Track travel data availability in real time

Neither M1 nor Giga has an intelligent assistant like CirclesAI.

5. Free Roaming That Just Works

Circles.Life includes up to 10GB of free roaming data across 7 countries, including Malaysia, Thailand, Australia, and Japan. It activates automatically—no need for top-ups or toggles.

Giga doesn’t support roaming in many countries, and even where available, it requires manual setup and limited allowances.

Circles.Life vs Giga and M1: Feature Comparison

Core Data Plans

5G Plans

Travel/Roaming Support

CirclesAI: More Than Just a Chatbot

CirclesAI is a built-in digital assistant designed to simplify your mobile experience. It can:

• Analyse your data patterns

• Offer plan recommendations before you overspend

• Provide support for billing, roaming, and usage

• Suggest perks and vouchers based on your activity

• Help you manage roaming while traveling

M1 and Giga use static apps or web portals. There’s no predictive support or AI tool to assist with common tasks.

Exclusive Port-In Benefits from M1 to Circles.Life

When you port from M1 to Circles.Life, you unlock:

• 50GB bonus data for 6 months

• $20 lifestyle voucher (movie, food, ride apps)

• Free SIM card delivery or instant eSIM setup

• Waived activation fees

• Access to CirclesAI and lifestyle perks

These benefits are updated regularly and current as of July 2025.

Porting from M1: Step-by-Step Guide

Step 1: Pick a Plan

Go to Circles.Life Plans and choose one marked as “port-in eligible.”

Step 2: Provide Your M1 Info

Enter your mobile number and NRIC or FIN as registered with M1.

Step 3: Choose a SIM Type

Select either a physical SIM (delivered in 1–2 business days) or eSIM (activated within minutes).

Step 4: Wait for Confirmation

Once approved, your number will be ported over automatically. You’ll receive a confirmation via SMS when the switch is complete.

Tips to Ensure a Smooth Number Port

• Don’t cancel your M1 plan manually. Circles.Life will handle the transition automatically.

• Make sure your M1 number is still active.

• Your NRIC or FIN must match M1’s database. Double-check your records before submitting.

• Start the process on a weekday for the fastest results.

Common Porting Issues and Solutions

Issue: ID mismatch

Make sure your NRIC/FIN matches exactly what M1 has on file. Even a missing initial or typo can cause rejection.

Issue: Inactive SIM

If your SIM has been dormant, make a call or use mobile data before starting the port.

Issue: Contract lock-in

If you're still within your M1 contract period, early termination fees may apply.

Issue: Delay in transfer

Porting typically takes 1–2 business days. If it goes beyond that, reach out to Circles.Life support via the app.

FAQ: Porting from M1 to Circles.Life

Is there any downtime during porting?

Not usually. Your M1 SIM remains active until Circles.Life completes the transfer. You’ll be notified once the new SIM or eSIM is ready.

What documents do I need?

Just your NRIC or FIN. No uploads or physical paperwork required.

Can I port a prepaid number from M1?

Yes, as long as the number is active and registered under your NRIC.

How long does porting take?

Typically 1–2 business days. Weekend or public holiday requests may extend the wait.

What happens if porting fails?

You’ll receive a notice and explanation. Most rejections are due to ID mismatches or inactive numbers. You can retry immediately after fixing the issue.

Final Thoughts

Before porting from M1 to Giga, think beyond price. Giga may look like a streamlined choice, but it comes with limited roaming, no perks, no AI support, and minimal flexibility. Circles.Life, on the other hand, delivers everything you want from a modern telco—without the things you don’t.

With contract-free plans, real rewards, AI assistance, and built-in travel support, Circles.Life is designed for people who want more from their mobile plan—without paying more.

Before you port to Giga, take a moment to explore Circles.Life. It could be the switch that finally makes your mobile plan work for you.