Step-by-Step Guide to Porting Your Number from StarHub to Circles.Life

Switching telcos doesn’t have to mean changing your number. In fact, porting your number lets you keep the same digits while unlocking better perks, pricing, and flexibility. If you're considering a switch from StarHub to Circles.Life, this guide will show you exactly how to do it—without losing service or missing a beat.

From comparing plans to avoiding common mistakes, here's everything you need to know to port your number from StarHub to Circles.Life successfully.

Common Reasons for Users to Quit StarHub

Based on customer feedback across forums and social media, common complaints from StarHub users include:

• Overpriced plans: Some users feel they’re paying too much for data they don’t use.

• Hidden charges: Unexpected admin or service fees have frustrated customers.

• Limited flexibility: Contract-based commitments with early termination penalties.

• Slow customer support: Delays in resolving issues or getting assistance.

• Outdated perks: Users report missing out on new lifestyle or app integrations.

It’s no surprise more people are seeking alternatives like Circles.Life, where customer freedom and transparency are a top priority.

Why StarHub Users Are Porting to Circles.Life

Here’s what draws users from StarHub to Circles.Life:

• SIM-only and eSIM flexibility

• No-contract freedom (leave anytime, no penalty)

• Transparent pricing, with no hidden fees

• Digital-first experience (app support, instant eSIM)

• Better roaming options with easy add-ons

• Exclusive lifestyle rewards, like TADA ride vouchers, Shopee credits, and movie tickets

If you're ready to take back control of your telco experience, Circles.Life is built for exactly that.

StarHub vs Circles.Life Plans

Here’s a quick look at how the two providers stack up as of May 2025:

Pre-Requisites for Porting Your Number from StarHub

Before you begin the porting process, make sure the following are in place:

• Your StarHub number is active (cannot be expired or suspended)

• You have no outstanding bills with StarHub

• If you're on postpaid, ensure you’re not tied to a contract OR you're okay with early termination fees

• If you're on prepaid, your number must be registered under your name

• You must be the registered owner of the number (your NRIC/FIN must match)

Tick off this checklist to ensure a smooth transition to Circles.Life.

Porting Your StarHub Number to Circles.Life (Step-by-Step)

Here’s exactly how to move your StarHub number to Circles.Life:

Step 1: Go to the Circles.Life site or app and choose a SIM-only or eSIM plan.

Step 2: At checkout, select “Port my number” and input your existing StarHub number.

Step 3: Choose between a physical SIM (delivered to you) or an eSIM (instant via email).

Step 4: If using a physical SIM, insert it once delivered. If using an eSIM, follow the activation instructions in your email.

Step 5: Wait for SMS confirmation that your port request is approved.

Step 6: Once your StarHub SIM stops working, your Circles.Life plan is live. Start using your new SIM/eSIM.

Porting Time: Typically takes 1–2 business days. Don’t cancel your StarHub plan manually—Circles.Life will handle it for you.

Activate Circles.Life eSIM Instantly

No more waiting for snail mail. Circles.Life supports instant eSIM activation:

• Delivered via email within minutes

• Works on iPhone XR and above, Samsung S21 and above, and most modern phones

• Simple QR code scanning activates your new line instantly

Circles.Life Popular SIM-Only & eSIM Plans for Port-In

Common Issues When Porting from StarHub (and How to Fix Them)

Some users encounter bumps in the road when porting. Here’s how to troubleshoot them:

• ID mismatch: Ensure the NRIC/FIN you use matches your StarHub account.

• Inactive number: Your number must be active before you initiate porting.

• Contract lock-in: You may face early termination fees—check your StarHub contract before porting.

• Delays: Porting typically takes 1–2 days. If longer, contact Circles.Life support via live chat.

Pro tip: Use Circles.Life’s in-app tracking to see real-time porting status.

How to Check If Your Phone Is eSIM-Compatible

Before choosing the eSIM option at checkout, it’s important to confirm your device supports it. Here’s a quick way to check:

• iPhones: eSIM is supported from iPhone XR and newer (e.g., iPhone 11, 12, 13, 14, 15).

• Samsung: Most Galaxy S20, S21, S22, and Fold series models support eSIM.

• Google Pixel: Pixel 3 and newer models are eSIM-compatible.

• Other brands: Support varies; search “[Your Phone Model] eSIM compatibility.”

To double-check, go to Settings > Mobile Network > Add Mobile Plan. If you see an option to scan a QR code, your phone supports eSIM.

What If I Change My Mind After Porting?

Circles.Life has a cooling-off period for certain promotional purchases, but number porting is typically final. However:

• You can still switch providers again later with another port request.

• You’ll keep your number as long as it stays active.

• If you face any issues, Circles.Life customer service can help resolve them quickly.

Tip: Try Circles.Life with a new number first if you want to test the waters before porting your StarHub number.

Is Porting to Circles.Life Worth It in 2025?

Here’s why 2025 is a great time to make the move:

• Improved eSIM support across nearly all flagship devices

• Higher data allowances across all Circles.Life plans at lower prices

• More lifestyle rewards, including Shopee, food delivery, and movie perks

• Contract-free freedom without extra costs or restrictions

• Faster porting process—often completed in under 48 hours

With traditional telcos holding onto outdated models, Circles.Life continues to push forward with more data, more perks, and more control for users.

Can I Keep My WhatsApp, PayLah!, and Government Services After Porting?

Yes! Since your mobile number doesn’t change during porting, all your apps and services stay intact:

• WhatsApp: All chats, groups, and backups remain tied to your number

• PayLah!/PayNow: No re-registration needed—bank linkage remains

• Singpass & government alerts: Continue as usual

• Two-factor authentications (2FA): No disruption for apps like banking or Grab

Just make sure your new SIM or eSIM is inserted and active before using mobile services again.

Tips to Make Your Porting Smoother

Make your switch seamless by following these best practices:

• Don’t cancel your StarHub plan manually—the system will auto-cancel after porting

• Back up your contacts and SMS, just in case

• Port during weekdays (weekends and public holidays may cause delays)

• Make sure your phone is eSIM-compatible before selecting that option

Do You Know? (Quick Facts)

• As of 2025, 60% of new Circles.Life users are port-ins from legacy telcos like StarHub and Singtel.

• Porting is free of charge for most plans. StarHub may charge only if you're breaking a contract.

• eSIM activations are processed in under 10 minutes.

• Circles.Life port-ins enjoy perks like free TADA vouchers, Shopee credits, and Golden Village movie tickets during promo windows.

What Happens to My StarHub Add-Ons and Rewards?

When you port out of StarHub, any active add-ons—such as data boosters, roaming packs, or entertainment subscriptions—are automatically canceled. You’ll also lose access to:

• StarHub Rewards

• Hub Club member benefits

• Device upgrade eligibility (if on contract)

Circles.Life replaces these with its own ecosystem of perks, including lifestyle vouchers, data bonuses, and flash deals via the app. So while you're saying goodbye to one set of features, you’re saying hello to smarter, fresher rewards.

eSIM vs Physical SIM: Which One Should You Choose?

Circles.Life lets you choose between a physical SIM card and an eSIM. Here's how to decide:

If you have an eSIM-compatible phone and want to switch fast, go digital. If not, the classic SIM still does the job.

Can You Port a Corporate or Family StarHub Line?

Yes, but with extra steps. If your number is part of a corporate plan or shared family account:

• You’ll need to transfer ownership to yourself via StarHub before porting.

• Ensure the billing account name matches your Circles.Life application.

• Some discounts or services may not be portable.

Once converted to an individual account, you can port your number just like any personal StarHub line.

What to Expect After Porting is Complete

Once your number is successfully ported to Circles.Life:

• Your StarHub SIM will stop working.

• Your Circles.Life SIM or eSIM becomes active instantly.

• You’ll receive an SMS and email confirming completion.

• You’ll start getting billed by Circles.Life, not StarHub.

• Any promotional vouchers (e.g., TADA, Shopee) will be issued via app or email shortly after activation.

You do not need to manually cancel your StarHub plan—porting handles it automatically.

Will I Lose Access to My StarHub Voicemail or Cloud?

Yes. When you switch providers:

• StarHub voicemail messages will be deleted.

• StarHub Cloud (if subscribed) will be deactivated.

• Your contacts, apps, and photos remain on your phone unless you were using a StarHub-specific storage system.

To avoid losing anything important, back up your data before the port begins.

Why Port to Circles.Life Before Your Contract Ends?

Even if your StarHub contract isn’t up, it may still be worth switching. Here’s why:

• Circles.Life offers bonus vouchers and discounts for port-ins, especially during promos.

• Early termination fees from StarHub may be lower than staying locked in with an overpriced plan.

• The longer you wait, the more perks you miss—like free roaming or instant eSIM.

Use StarHub’s online calculator or app to check the early termination fee and weigh it against Circles.Life’s offers.

Can I Port My Number If I’m Overseas?

Yes, but with limitations:

• You must be able to receive SMS messages on your StarHub SIM during porting.

• For eSIM: You can complete the activation from anywhere if your phone supports eSIM.

• For physical SIM: Circles.Life delivers only to Singapore addresses.

Tip: If you’re abroad, have someone local receive the SIM on your behalf, or opt for eSIM for instant access.

Where to Get Porting Support if You Need Help

Need help during the switch? Circles.Life makes it easy to get support:

• Live Chat: Available in the app 7 days a week

• Email: [email protected]

• WhatsApp Chat: For real-time guidance

• Community Help Page: Help Center

No need to queue in physical stores. This is digital telco at its finest—convenient, fast, and human-friendly.

Frequently Asked Questions on Porting from StarHub to Circles.Life

Can I keep my StarHub number if I switch to Circles.Life?

Yes, you can retain your existing StarHub number by porting it during checkout at Circles.Life.

Is there a fee to port out from StarHub?

Porting is free unless you're breaking a contract, which may involve early termination charges from StarHub.

How long does the porting process take?

Usually 1–2 business days, excluding weekends and holidays.

Can I port my prepaid StarHub number?

Yes, as long as the prepaid number is active and registered under your name.

Will my StarHub account be auto-cancelled?

Yes, once the porting is successful, your StarHub account will be closed automatically.

Final Thoughts: More Freedom, Less Frustration

Still stuck in a contract or overpaying for features you don’t use? Porting your number from StarHub to Circles.Life is a simple move that delivers instant benefits—flexible plans, better pricing, and lifestyle extras that actually matter.

With easy SIM or eSIM activation, transparent service, and a loyal user base growing every month, Circles.Life is the digital-first upgrade StarHub users have been waiting for.

Join Circles.Life today and take control of your mobile experience.