KEEP YOUR NUMBER

IT’S EASY TO SWITCH

Love your existing number? Bring it to Circles.Life.

Find out more about transferring your number.

Make sure your number is active! Only active numbers can be transferred.

We don’t do transfer fees, but if you’re still locked into your contract, we’d recommend waiting for it to end before transferring your number. However, if you’re happy to pay the early termination fees, reach out to your current telco to find out what that amount will be!

Here’s a general guide on how to find out if you’re on a postpaid or prepaid mobile plan –

Postpaid: You typically pay for your mobile bills at the end of your billing cycle.

Prepaid: You pay for your mobile bill upfront and you recharge your plans.

Alternatively, you can just check with your telco!

If you have a prepaid number, the date of birth you provide during your signup will need to match with the date of birth attached to the number you’re transferring.

If you have a postpaid number, you’ll need to provide your account number during your signup. You can typically find this in your bills.

Here’s a general guide on how to find out if you’re on a postpaid or prepaid mobile plan –

Postpaid: You typically pay for your mobile bills at the end of your billing cycle.

Prepaid: You pay for your mobile bill upfront and you recharge your plans.

Alternatively, you can just check with your telco!

Your number transfer should happen within 4 hours!

However, do note that if you’re with a telco powered by the Optus Network, transfers can take up to 48 hours.

Here’s how it works

Sign up for a Circles.Life plan

Let us know during your signup that you want to keep your existing number. You’ll just need to provide a few details about your number.

Not sure about what details are needed? Check out the section above to find out!

Initiate your transfer

After you receive your SIM card, initiate the transfer of your number using the link we sent to your email! You can also head here to initiate the transfer.

Chill out while we get your transfer sorted

After you initiate the transfer, we’ll be working hard behind the scenes to get your existing number transferred to Circles.Life.

You won’t need to do anything. Have your Circles.Life SIM card handy so that you can switch your SIM cards once your transfer is complete!

TRANSFER YOUR NUMBERS IN
JUST A FEW CLICKS

TRANSFER YOUR NUMBERS
IN JUST A FEW CLICKS

WHAT YOU SHOULD KNOW

No transfer fees

Transfer postpaid or prepaid numbers to Circles.Life without any extra fees.

Active numbers

We can only transfer active numbers.

Don’t terminate your number with your telco

We do it for you!
Terminated numbers can't be transferred.

Disruptions minimised

Find out how to minimise disruptions during this process. Learn more.

NOT SURE WHEN YOUR CURRENT
LOCK-IN CONTRACT ENDS?

NOT SURE WHEN YOUR CURRENT LOCK-IN CONTRACT ENDS?

Check out our general guide on how to get that information.

Your current telco may charge termination fees if you break your contract terms.

 

We don’t want you to get bill shocked!

Check out our general guide on how to get that information. Your current telco may charge termination fees if you break your contract terms.

 

We don’t want you to get bill shocked!

FREQUENTLY ASKED QUESTIONS

Transfers generally take up to 48 hours to complete. After you initiate your transfer, the process will be started during porting operating hours.

Porting operating hours:

     – 8AM to 8PM on Weekdays

     – 10AM to 6PM on Saturdays and Public Holidays**

Transfers do not happen on Sundays.

*Times shown are in AEDT timezone.

**Transfers do not happen on Sundays, New Year’s, Australia Day, Good Friday, Anzac Day or Christmas Day.

All you have to do is sit back and wait for your Circles.Life SIM card to arrive. You’ll receive an email with an activation link. Once you’ve received your Circles.Life SIM card, click on the activation link in the email we sent you and initiate the transfer of your number after logging into ‘Manage Orders’ with your birth date and Circles.Life mobile number. You can continue using your existing SIM card until the transfer is complete. 

The transfer will take between 4 – 48 hours depending on which telco you’re transferring your number from. Refer to the FAQ above for more details on that!

Nope! We do the termination for you – so you don’t have to do anything. Just make sure your service with your current telco is currently active!

STUCK IN A LOCK-IN CONTRACT?

Gross. Let us know when lock-in your contract ends and we might send you a little

something to sweeten the deal when it’s time to switch.

 

Click here for a guide on where to find your contract end date.

  • Date Format: DD slash MM slash YYYY

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