LEGAL INFORMATION
We’re committed to being as transparent about our plans and products as possible. We’re proud to say our team has been accredited by the industry body, Communications Compliance Ltd, who ensures that we are compliant with our consumer obligations.
We’ve listed all our Terms & Conditions and policies on this page, but we call out any big ones so that you know what you’re getting into.
It’s one of our efforts to be more likeable than hateable around here.
Critical Information Summaries (Previous – prior to 16 January 2020)
40GB for $28 (12 months): Critical Information Summary
40GB for $28 (6 months): Critical Information Summary
100GB for $28 (6 months): Critical Information Summary
Policies
Billing & Payment Policy (PDF)
Financial Hardship Summary (PDF)
Financial Hardship Policy (PDF)
Complaint Handling Policy (PDF)
Privacy & Credit Reporting Policy (PDF)
Fair Use Policy (PDF)
Value Added Service (PDF)
Unwelcome & Life-threatening Communications & Domestic Violence Policy
