WE'RE HERE TO HELP
GET A QUICK FIX
WE GOT RID
OF CALL CENTRES
Why? Because it makes a lot of sense.
Our resolution times:
16X faster
than Zendesk Benchmark*
* Zendesk statistics
Our customer satisfaction:
98% vs 63%†
as of Dec 2020
Our resolution times:
16X faster
than Zendesk Benchmark*
* Zendesk statistics
Our customer satisfaction:
98% vs 63%†
as of Dec 2020
And you get a record of your chat.
We like to be kept accountable like that.
Contact channels
Weekdays 8am-8pm AEDT
Weekend 8am-5pm AEDT
Already a customer? Head to the
If not, use our Web Chat Service on the lower right corner of this page.
You’ll get the chat transcript so you keep a record of it!
Other channels:
Send us an email
We’ll reply within 1 working day.
If you need assistance in reaching out to us, you may use the following:
– Australian Government Translating and Interpreter Service: 131 450
– National Relay Service: 133 677
