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Activating SIM card

Initiating number
transfer

Understanding my
first bill

Track my order

I lost/damaged
my SIM card

I'm having network
issues

Activating SIM card

Initiating number
transfer

Understanding my
first bill

Track my order

I lost/damaged
my SIM card

I'm having network
issues

WE GOT RID
OF CALL CENTRES

Why? Because it makes a lot of sense.

Our resolution times:
16X faster

than Zendesk Benchmark*

* Zendesk statistics
Our customer satisfaction:

92.4% vs 65%†

as of 18 Sep 2019

† Communications Alliance Telecommunications Customer Satisfaction, Wave 22 – April 2019
Our resolution times:
16X faster

than Zendesk Benchmark*

* Zendesk statistics

Our customer satisfaction:

92.4% vs 65%†

as of 18 Sep 2019

† Communications Alliance Telecommunications Customer Satisfaction, Wave 22 – April 2019

And you get a record of your chat.
We like to be kept accountable like that.

Contact channels

8am to 8pm on Monday to Friday.
8am to 5pm on Weekends and Public Holidays.

 

All times listed in AEDT.

Already a customer? Head to the Circles.Life App > Live Chat. If not, use our Web chat service
Already a customer? Head to the Circles.Life App > Live Chat. If not, use our Web chat service

 

You’ll get the chat transcript so you keep a record of it!

Other channels:

Send us an email
We’ll reply within 1 working day.

Voicemail - 1300 863 004
Drop us a voicemail.
We'll call you back within 1 working day.

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Call +61 2 8880 5101

If you need assistance in reaching out to us, you may use the following:
– Australian Government Translating and Interpreter Service: 131 450
– National Relay Service: 133 677